- Make sure that the device has an internet connection.
- Go to the settings of the device and check the current date, time and year. Make sure that it is correct. If it is not set it to the correct date.
- Make sure that the application is updated to the latest version. If it is not, update the app.
- Apply all available system updates.
- Unassign the device from your position and fixture.
- Re-install the application
- Factory reset the device if it is QR code provisioned android
Troubleshooting & FAQs | RTF-SC-0013 | Rev. 10