Workarounds and Retail Modes
      Back to home
      1. SmartCircle Help Center
      2. In-Store Manuals
      3. Workarounds and Retail Modes

      Workaround - Samsung retail Mode

      Here you will find instructions on how to make a Samsung Retail Mode inactive. And then perform a factory reset.

      List of Content: 

       

      Before we start: 

      To perform a factory reset, the device requires at least 10% of battery.

      We suggest making sure the device has more than the minimum or keep it plugged into a reliable power source while following this procedure.

      Steps: 

      First Part: Retail Mode Deactivation

      1. Open the Retail Mode app.
      2. Click select store setting and enter the code (by default 5444).
        code

      The following devices use different passwords: 

      • Z 3 series (Fold and Flip): Ret@il-7398
      • S22,S23 series and Z4,Z5 series and : Reta!l-9102
      3. Tap on Display Mode Setting and then activate Deactivate Retail Mode.
      active
      4. A warning message will pop up. Click ok to confirm the deactivation.

      Second Part: Factory reset

      1. Now that the Samsung Retail Mode app is inactive. Go back to the launcher.
      2. Go to Settings. Then you can either:
        1. Tap General management > Factory data reset.
        2. Search for "Factory reset" > Factory data reset.
      3. Tap Reset.
      4. In case there are either information or external apps installed, tap Delete all.

      Video: 

       

      Retail Mode removal using a Windows computer

      First Steps. 
      1. Go to https://dl.google.com/android/repository/platform. -> tools -> latest -> windows.zip and Download SDK Platform -> Tools for Windows
      2. Extract the folder “ platform-tools ” to your “Desktop”
      3.  On your computer press Windows Button + R > Type cmd > Ok
      4.  Type “cd Desktop/ platform-tools”
      5.  Proceed with the steps below according to the device’s brand
       
      Second Steps. 
      1. Settings > About phone > Software info > Build number (Tap 5 times on it)
      2. Settings >Developer options > USB debugging: On
      3. Press Allow and ok in the pop-up windows on the device
      4. On your computer press Windows Button + R > Type cmd > Ok
      5.  Copy and paste this:
      adb shell am start-S "com.android.settings/.Settings\$DeviceAdminSettingsActivity"
      6. Hit Enter
      7. On the device: Reactivate Retail Mode
      8. On the computer (cmd) copy and paste this:
      adb uninstall -- user 0 com.samsung.rms.retailagent.global
      9. Hit Enter. 
       
      Steps for new Samsung devices. 
      1. Retail mode app > Password: 5444 > Display Mode Setting > Deactivate Retail Mode
      2. Settings > About phone > Software info > Build number (Tap 5 times on it)
      3. Settings > Developer options > USB debugging: On
      If there is no "USB debugging" option, go to Settings > General management > Reset >Factory data reset. Then the option "
      USB debugging" will appear.
      4. Press Allow and ok in the pop - up windows on the Device
      5.  On your computer press Windows Button + R > Type cmd > Ok
      6.  Copy and paste this:
      adb shell am start-S "com.android.settings/.Settings\$DeviceAdminSettingsActivity"
      7. Hit Enter
      8. On the device: Deactivate Retail Mode
      On the computer (cmd) copy and paste this:
      adb uninstall--user 0 com.samsung.rms.retailagent.global
      9. Hit Enter