STEP 1: Check if your LG device type is a RDU or IDU
- Go to Settings > About device > Model number
- RDU (Retail Demo Unit) - If the Model number is LG-H870V then your phone is RDU
- IDU (Inventory Demo Unit) - If the Model number is not LG-H870 (doesn't have V in the Model ID), then your phone is IDU
- Example: LG-H870 is a LG G6
Scr. 0208-07 |
Scr. 0208-08 |
Scr. 0208-09 |
Scr. 0208-10 |
IMPORTANT: Passwords used across LG retail mode. Make sure to follow the capitalization at all times.
Series |
Service password |
Master password |
G, V |
103729 |
L310MC570G |
STEP 2: Contact your SmartCircle representative for specific instructions based on the device type and model.
Retail mode workaround (LG) | RTF-SC-0208 | Rev. 6
Retail Mode removal using a Windows computer
First Steps.
1. Go to https://dl.google.com/android/repository/platform. -> tools -> latest -> windows.zip and Download SDK Platform -> Tools for Windows
2. Extract the folder “ platform-tools ” to your “Desktop”
3. On your computer press Windows Button + R > Type cmd > Ok
4. Type “cd Desktop/ platform-tools”
5. Proceed with the steps below according to the device’s brand
Second Steps.
1. Settings > General > About phone > Software info > Build number (Tap 5 times on it)
2. Settings > General > Developer options > USB debugging: On
3. Press Allow and ok in the pop-up windows on the device
4. On your computer press Windows Button + R > Type cmd > Ok
5. Copy and paste this:
adb shell am start-S "com.android.settings/.Settings\$DeviceAdminSettingsActivity"
6. Hit Enter
7. On the device: Deactivate the Retail mode
8. On the computer (cmd) copy and paste this:
adb uninstall--user 0 com.lge.retailmode
9. Hit Enter
New LG's
1. Download this app to access the developer options
https://apkpure.com/developer-options-shortcut/com.stylish.developeroptions
2. Continue with the steps above