--- title: In-Store Manuals | SmartCircle Help Center description: Step-by-step instructions on how to install, maintain and remove the SmartCircle app in your stores --- [Skip to content](https://support.sensormedia.com/knowledge/in-store-manuals#main-content) - [English](https://support.sensormedia.com/knowledge/in-store-manuals) - [Čeština](https://support.sensormedia.com/cs/knowledge/příručky-v-obchodě) - [Deutsch](https://support.sensormedia.com/de/knowledge/handbücher-in-der-filiale) - [Español](https://support.sensormedia.com/es/knowledge/manuales-para-la-tienda) - [Français](https://support.sensormedia.com/fr/knowledge/manuels-dutilisation-en-magasin) - [Polski](https://support.sensormedia.com/pl/knowledge/instrukcje-w-sklepie) - [Português - Brasil](https://support.sensormedia.com/pt-br/knowledge/manuais-na-loja) - [Slovenčina](https://support.sensormedia.com/sk/knowledge/manuály-v-predajni) - [العربية - مصر](https://support.sensormedia.com/ar-eg/knowledge/كتيبات-في-المتجر) English Show submenu for translations [More support](https://support.sensormedia.com/knowledge/kb-tickets/new) [![SmartCircle\_Logo\_2020-1.png\]](https://support.sensormedia.com/hs-fs/hubfs/SmartCircle_Logo_2020-1.png?width=40&height=40&name=SmartCircle_Logo_2020-1.png)](https://support.sensormedia.com/knowledge) Open main navigation Close main navigation - - [English](https://support.sensormedia.com/knowledge/in-store-manuals) - [Čeština](https://support.sensormedia.com/cs/knowledge/příručky-v-obchodě) - [Deutsch](https://support.sensormedia.com/de/knowledge/handbücher-in-der-filiale) - [Español](https://support.sensormedia.com/es/knowledge/manuales-para-la-tienda) - [Français](https://support.sensormedia.com/fr/knowledge/manuels-dutilisation-en-magasin) - [Polski](https://support.sensormedia.com/pl/knowledge/instrukcje-w-sklepie) - [Português - Brasil](https://support.sensormedia.com/pt-br/knowledge/manuais-na-loja) - [Slovenčina](https://support.sensormedia.com/sk/knowledge/manuály-v-predajni) - [العربية - مصر](https://support.sensormedia.com/ar-eg/knowledge/كتيبات-في-المتجر) English Show submenu for translations - [More support](https://support.sensormedia.com/knowledge/kb-tickets/new) - [Go to SmartCircle web app](https://accounts-data.smartcircle.net/smartcircle/login/) [Go to SmartCircle web app](https://accounts-data.smartcircle.net/smartcircle/login/) Hello. 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[In-Store Manuals](https://support.sensormedia.com/knowledge/in-store-manuals) # In-Store Manuals Step-by-step instructions on how to install, maintain and remove the SmartCircle app in your stores - [Quick in-store manual](https://support.sensormedia.com/knowledge/quick-in-store-manual) - [Unassign a device (from a web browser)](https://support.sensormedia.com/knowledge/unassign-a-device-web-browser) - [How to skip the google play protect card on Android device](https://support.sensormedia.com/knowledge/how-to-skip-the-google-play-protect-card-on-android-device) ## Display (Android) - [How to Install SmartCircle Using a QR Code | SmartCircle.](https://support.sensormedia.com/knowledge/smartcircle-deployment-manual-android) - [How to Install SmartCircle Manually on Android Without a QR Code](https://support.sensormedia.com/knowledge/smartcircle-basic-installation-android) - [User Guide - Enroll an Android device to a fixture and position](https://support.sensormedia.com/knowledge/enroll-an-android-device-to-a-fixture-and-position) - [User Guide - How to disarm (unlock, deactivate) the SmartCircle Display app](https://support.sensormedia.com/knowledge/how-to-disarm-unlock-deactivate-the-smartcircle-display-app) - [User Guide - How to unassign (remove) the SmartCircle Display app](https://support.sensormedia.com/knowledge/how-to-uninstall-remove-the-smartcircle-display-app) - [User Guide - How to move/change the device to a new position](https://support.sensormedia.com/knowledge/how-to-move/change-the-device-to-a-new-position) - [User Guide - Android Factory reset](https://support.sensormedia.com/knowledge/android-factory-reset) - [User Guide - Choosing SKU (EAN / UPC)](https://support.sensormedia.com/knowledge/choosing-sku) - [User Guide - What does the Display main Screen show](https://support.sensormedia.com/knowledge/what-does-the-display-main-screen-show) - [User Guide - How to turn off/deactivate an alarm](https://support.sensormedia.com/knowledge/how-to-turn-off-alarm-through-the-device) - [In-store: Unable to initialize the camera](https://support.sensormedia.com/knowledge/in-store-unable-to-initialize-the-camera) - [In-store: Troubleshoot QR code scanning problems](https://support.sensormedia.com/knowledge/in-store-troubleshoot-qr-code-scanning-problems) - [In store: Display app fails to install during QR provisioning](https://support.sensormedia.com/knowledge/in-store-display-app-fails-to-install-during-qr-provisioning) - [How to activate/deactivate - device administrator](https://support.sensormedia.com/knowledge/how-to-activate/deactivate-device-administrator) - [Features - Display (Android) general list of features](https://support.sensormedia.com/knowledge/features-general-list-of-features) - [How to remove app shortcuts](https://support.sensormedia.com/knowledge/how-to-remove-app-shortcuts) See less ▼ ## Presenter (iOS) - [User Guide - How to install SmartCircle Presenter (iOS)](https://support.sensormedia.com/knowledge/installation-of-smartcircle-presenter-managed-mode) - [User Guide - Enroll an iOS device to a fixture and position](https://support.sensormedia.com/knowledge/enroll-smartcircle-presenter-into-a-location-managed-mode) - [Uninstalling SmartCircle Presenter](https://support.sensormedia.com/knowledge/uninstalling-smartcircle-presenter) - [Presenter screens](https://support.sensormedia.com/knowledge/presenter-screens-managed-mode) - [Exiting Presenter media for iOS device access](https://support.sensormedia.com/knowledge/exiting-presenter-media-for-ios-device-access) - [Keep Presenter in the foreground](https://support.sensormedia.com/knowledge/presenter-keep-the-app-in-the-foreground) - [Remove Presenter from the foreground](https://support.sensormedia.com/knowledge/remove-presenter-from-the-foreground) - [Features - Presenter app for iOS devices](https://support.sensormedia.com/knowledge/features-presenter-app-for-ios-devices) See less ▼ ## Retail Modes - [SmartCircle alongside Samsung Retail Mode](https://support.sensormedia.com/knowledge/smartcircle-along-side-samsung-retail-mode) - [How to remove Samsung Retail Mode](https://support.sensormedia.com/knowledge/samsung-retail-mode-workaround) - [How to remove ''Mi Show'' from Xiaomi devices](https://support.sensormedia.com/knowledge/user-guide-how-to-remove-mi-show-from-xiaomi-devices) - [How to remove Xiaomi demo mode](https://support.sensormedia.com/knowledge/workaround-xiaomi-retail-mode) - [How to remove Asus Zenfone demo mode](https://support.sensormedia.com/knowledge/workaround-asus-zenfone-demo-mode) - [How to remove Sony retail mode](https://support.sensormedia.com/knowledge/workaround-sony-retail-mode) - [How to remove LG retail mode](https://support.sensormedia.com/knowledge/workaround-lg-retail-mode) - [How to remove Motorola retail mode](https://support.sensormedia.com/knowledge/motorola-retail-mode-workaround) - [How to remove TCL Demo Mode](https://support.sensormedia.com/knowledge/workaround-tcl) - [How disable Demo Mode on NOKIA G10](https://support.sensormedia.com/knowledge/disable-demo-mode) - [How to remove Huawei retail mode](https://support.sensormedia.com/knowledge/workaround-for-huawei-devices-with-retail-mode) - [How to remove Alcatel Retail Mode using a PC](https://support.sensormedia.com/knowledge/alcatel-retail-mode-removal-using-windows-computer) - [How to remove iOS retail mode (DCOTA)](https://support.sensormedia.com/knowledge/how-to-operate-ios-with-retail-mode-and-smartcircle-workaround) - [SmartCircle alongside OPPO demo mode](https://support.sensormedia.com/knowledge/oppo-demo-mode-workaround) - [How to exit OnePlus Demo Mode and factory reset the device](https://support.sensormedia.com/knowledge/steps-to-exit-demo-mode-and-factory-reset-the-device) - [How to disable Honor Retail Mode](https://support.sensormedia.com/knowledge/how-to-disable-honor-retail-mode) See less ▼ ## Workarounds - [Huawei  - This app is not supported by Easy Abroad](https://support.sensormedia.com/knowledge/huawei-this-app-is-not-supported-by-easy-abroad) - [Protect settings feature does not work on LG devices](https://support.sensormedia.com/knowledge/troubleshooting-in-store-protect-settings-feature-does-not-work-on-lg-devices) - [Workaround - Samsung battery optimization](https://support.sensormedia.com/knowledge/workaround-samsung-battery-optimization) - [Xiaomi workaround - Display app gets killed out of working hours](https://support.sensormedia.com/knowledge/xiaomi-workaround-miui-10-display-app-gets-killed-out-of-working-hours) - [Xiaomi workaround - Locking the Display app from the recent apps button](https://support.sensormedia.com/knowledge/xiaomi-workaround-xiaomi-recent-apps-button) - [Huawei workarounds - Display app gets killed](https://support.sensormedia.com/knowledge/huawei-workarounds-display-app-gets-killed) - [Motorola workaround - Display app gets killed out of working hours](https://support.sensormedia.com/knowledge/motorola-workaround) - [Nokia workaround - Display app gets killed out of working hours](https://support.sensormedia.com/knowledge/nokia-workaround-display-app-gets-killed-out-of-working-hours) - [Workaround - Sony “STAMINA mode”](https://support.sensormedia.com/knowledge/workaround-sony-stamina-mode) - [Oppo workaround - Display app gets killed out of working hours](https://support.sensormedia.com/knowledge/oppo-workaround) - [Xiaomi workaround - Disable MIUI 12 optimization](https://support.sensormedia.com/knowledge/xiaomi-workaround-miui-12) - [Workaround - Fixing Apple devices disconnectivity on iOS 16.1](https://support.sensormedia.com/knowledge/workaround-fixing-apple-devices-disconnectivity) - [Xiaomi Workaround - Camera is not loading on some devices](https://support.sensormedia.com/knowledge/xiaomi-workaround-camera-app-not-loading-on-some-devices) - [Workaround - VIVO](https://support.sensormedia.com/knowledge/workaround-vivo) - [Workaround - Google Pixel removing Retail Mode](https://support.sensormedia.com/knowledge/workaround-google-pixel-3-series-retail-mode) - [Workaround: Problem enabling Accessibility Services on Display app after install](https://support.sensormedia.com/knowledge/in-store-problem-enabling-accessibility-services-on-display-app-after-install) - [Honor - Display app gets killed](https://support.sensormedia.com/knowledge/workaround-honor-background-apps-are-forced-to-close) - [How to remove RDX on a Windows PC](https://support.sensormedia.com/knowledge/how-to-remove-rdx-on-a-windows-pc) - [How to switch out of S-Mode on Windows PC](https://support.sensormedia.com/knowledge/how-to-switch-out-of-s-mode-on-windows-pc) - [Installing Microsoft Copilot on a PC running SmartCircle](https://support.sensormedia.com/knowledge/how-to-install-co-pilot) - [Understanding “iPhone Not Available” and How to Prevent It](https://support.sensormedia.com/knowledge/understanding-iphone-not-available-and-how-to-prevent-it) See less ▼ ## RemoteDS - [How to install SmartCircle Remote DS via sideloading or Google Play store](https://support.sensormedia.com/knowledge/installation-of-smartcircle-remote-ds-through-google-play) - [Black screen instead of idle or sync video on older rockchip players](https://support.sensormedia.com/knowledge/resolving-sync-video-issues-with-the-new-exo-player-option) - [How to enroll a device with Remote DS app](https://support.sensormedia.com/knowledge/nroll-and-assign-a-remote-ds-device-without-a-manager-through-enrollment-code) - [Assign target devices to Remote DS](https://support.sensormedia.com/knowledge/assign-target-devices-to-remote-ds) - [Remote DS - Home screen](https://support.sensormedia.com/knowledge/home-screen) - [Exit the SmartCircle Remote DS app](https://support.sensormedia.com/knowledge/exit-the-smartcircle-remote-ds-app) - [Unassign Remote DS](https://support.sensormedia.com/knowledge/unassign-remote-ds) - [Uninstalling SmartCircle Remote DS](https://support.sensormedia.com/knowledge/uninstalling-smartcircle-remote-ds) - [Ideal Specs for a Remote DS player](https://support.sensormedia.com/knowledge/ideal-specs-for-an-remoteds-player) - [SmartCircle Play360 - Installation Guide](https://support.sensormedia.com/knowledge/ismash-android-box-installation-guide) - [In-store: RemoteDS app does not start as a launcher](https://support.sensormedia.com/knowledge/in-store-remote-ds-app-does-not-start-on-huawei-devices) - [Features - Remote DS app for Android TV boxes and Android TVs](https://support.sensormedia.com/knowledge/features-remote-ds-app-for-android-tv-boxes-and-android-tvs) See less ▼ ## Troubleshooting - [In-store: Black screen on devices](https://support.sensormedia.com/knowledge/in-store-black-screen-on-devices) - [Sidebar appears during campaigns](https://support.sensormedia.com/knowledge/in-store-sidebar-appears-during-campaigns) - [How to Install an APK on an Android TV](https://support.sensormedia.com/knowledge/how-to-install-an-apk-on-an-android-tv) - [Recommended settings for router and WiFi network](https://support.sensormedia.com/knowledge/recommended-settings-for-router-and-wifi-network) - [Choose the best channel for your WiFi](https://support.sensormedia.com/knowledge/choose-wifi-channel) - [Screen brightness on phone is very low](https://support.sensormedia.com/knowledge/screen-brightness-on-phone-is-very-low) - [Workaround - TECNO Screen Brightness issues](https://support.sensormedia.com/knowledge/workaround-tecno) - [Troubleshooting webview issue - white or black screen, slow responce or missing videos](https://support.sensormedia.com/knowledge/workaround-webview) - [Campaigns do not display on the external screen of Samsung Z Flip 5 and Z Flip 6](https://support.sensormedia.com/knowledge/campaigns-do-not-display-on-the-external-screen-of-samsung-flip-5-and-flip-6) - [In store: The device displays the wrong price](https://support.sensormedia.com/knowledge/in-store-the-device-displays-the-wrong-price) - [Honor gestures not working](https://support.sensormedia.com/knowledge/honor-gestures-not-working) - [Device is locked by factory reset protection](https://support.sensormedia.com/knowledge/in-store-device-is-locked-by-factory-reset-protection) - [How to enable restricted permissions on Android 14 and higher](https://support.sensormedia.com/knowledge/how-to-enable-restricted-permissions-on-android-14-and-higher) - [Black line at the bottom of the screen cuts off part of the template](https://support.sensormedia.com/knowledge/black-line-at-the-bottom-of-the-screen-cuts-off-part-of-the-template) - [Troubleshooting - In-store: No internet connection](https://support.sensormedia.com/knowledge/troubleshooting-in-store-no-internet-connection) - [Realme - Troubleshooting steps to stop killing background apps](https://support.sensormedia.com/knowledge/realme-troubleshooting-steps-to-stop-killing-background-apps) - [Where to find the PIN Code use to disarm SmartCircle apps](https://support.sensormedia.com/knowledge/how-to-find-pin-code) See less ▼ ## Display DS - [Create a Playlist Campaign](https://support.sensormedia.com/knowledge/creating-a-display-playlist-campaign) - [In-store How to Perform a Device Swap](https://support.sensormedia.com/knowledge/-in-store-how-to-perform-a-device-swap) - [Creating a Campaign with an Overlay Banner](https://support.sensormedia.com/knowledge/creating-a-campaign-with-an-overlay-banner) ## SmartCircle Display for Windows - [How to access the administrator account on Windows with Display 4](https://support.sensormedia.com/knowledge/how-to-access-the-administrator-account-on-windows-with-display-4) - [Workaround for Windows laptop error: “The App You’re Trying to Install Isn’t a Microsoft-Verified App”](https://support.sensormedia.com/knowledge/workaround-windows-app-cannot-install) - [User Guide - How to install SmartCircle Display in Windows laptop](https://support.sensormedia.com/knowledge/user-guide-how-to-install-smartcircle-display-in-windows) - [User Guide - How to uninstall SmartCircle Display on Windows laptops](https://support.sensormedia.com/knowledge/user-guide-how-to-uninstall-smartcircle-display-for-windows) - [How to Install Display app on Windows laptop 11 Without a Microsoft Account](https://support.sensormedia.com/knowledge/how-to-install-windows-11-without-a-microsoft-account) - [Windows app features](https://support.sensormedia.com/knowledge/windows-app-features) See less ▼ ## Display app (Chromebook) - [Install Display app on Chromebooks](https://support.sensormedia.com/knowledge/install-display-app-on-chromebooks) - [Removing Retail/Demo Mode on a Chromebook Using Powerwash and Developer Mode](https://support.sensormedia.com/knowledge/retail-mode-chromebook) - [Removing Retail/Demo Mode on a Chromebook Using Chromebook Recovery Utility](https://support.sensormedia.com/knowledge/removing-retail/demo-mode-on-a-chromebook-using-chromebook-recovery-utility) ## Remote DS for Samsung TV - [How to install Remote DS app on Samsung TV from the app store](https://support.sensormedia.com/knowledge/how-to-install-remote-ds-app-on-samsung-tv) - [Samsung Home TV – Video Playback Limitations](https://support.sensormedia.com/knowledge/samsung-home-tv-video-playback-limitation) - [Features - Remote DS app for Samsung TV and Samsung Smart Monitors](https://support.sensormedia.com/knowledge/features-remote-ds-app-for-android-tv-boxes-and-android-tvs-1) - [How to manually install the Samsung DS Remote app on a Samsung TV from a USB](https://support.sensormedia.com/knowledge/how-to-sideload-remote-ds-samsung-app-on-a-samsung-tv) - [How to enroll Remote DS on a Samsung TV (en)](https://support.sensormedia.com/knowledge/c%C3%B3mo-enrolar-remote-ds-en-una-tv-samsung) - [In-Store Manuals](https://support.sensormedia.com/knowledge/in-store-manuals#main-content) - [Display (Android)](https://support.sensormedia.com/knowledge/in-store-manuals#display-android) - [Presenter (iOS)](https://support.sensormedia.com/knowledge/in-store-manuals#presenter-ios) - [Retail Modes](https://support.sensormedia.com/knowledge/in-store-manuals#retail-modes) - [Workarounds](https://support.sensormedia.com/knowledge/in-store-manuals#workarounds) - [RemoteDS](https://support.sensormedia.com/knowledge/in-store-manuals#remoteds) - [Troubleshooting](https://support.sensormedia.com/knowledge/in-store-manuals#troubleshooting) - [Display DS](https://support.sensormedia.com/knowledge/in-store-manuals#display-ds) - [SmartCircle Display for Windows](https://support.sensormedia.com/knowledge/in-store-manuals#smartcircle-display-for-windows) - [Display app (Chromebook)](https://support.sensormedia.com/knowledge/in-store-manuals#display-app-chromebook) - [Remote DS for Samsung TV](https://support.sensormedia.com/knowledge/in-store-manuals#remote-ds-for-samsung-tv) - [General Information](https://support.sensormedia.com/knowledge/general-information#main-content) - [FAQ](https://support.sensormedia.com/knowledge/general-information#faq) - [Head office and Onboarding](https://support.sensormedia.com/knowledge/head-office-and-onboarding#main-content) - [Prepare your Network](https://support.sensormedia.com/knowledge/head-office-and-onboarding#prepare-your-network) - [Location Configuration](https://support.sensormedia.com/knowledge/head-office-and-onboarding#location-configuration) - [Campaigns](https://support.sensormedia.com/knowledge/head-office-and-onboarding#campaigns) - [Troubleshooting](https://support.sensormedia.com/knowledge/head-office-and-onboarding#troubleshooting) - [Metrics](https://support.sensormedia.com/knowledge/head-office-and-onboarding#metrics) - [Access Configuration](https://support.sensormedia.com/knowledge/head-office-and-onboarding#access-configuration) - [Price Tag Manager](https://support.sensormedia.com/knowledge/head-office-and-onboarding#price-tag-manager) - [ESL](https://support.sensormedia.com/knowledge/esl#main-content) - [esl](https://support.sensormedia.com/knowledge/esl#esl) - [Sales Tools](https://support.sensormedia.com/knowledge/sales-tools) - [For Developers](https://support.sensormedia.com/knowledge/for-developers) [![Chill listening crop-3](https://support.sensormedia.com/hs-fs/hubfs/SensorMedia%20Logo%20small.png?width=140&height=24&name=SensorMedia%20Logo%20small.png "Chill listening crop-3")](https://sensormedia.com/) Bringing Your Retail Vision to Life Copyright © 2026, SensorMedia Inc.