Retail/Demo Mode on Chromebooks is designed for store displays and demo units. It prevents permanent changes to the system and auto-resets after each session. However, users can sometimes exit Retail Mode using Powerwash or Developer Mode.
Method 1: Powerwash (Factory Reset)
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At the login screen, press Ctrl + Alt + Shift + R.
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Click Restart.
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In the Powerwash dialog, select Powerwash → Continue.
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The Chromebook will reset, clearing all local data.
 
Note: On many Retail Mode devices, Powerwash alone may not fully remove Retail Mode, as the demo image may automatically restore itself.
Method 2: Enabling Developer Mode
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Turn off your Chromebook.
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Press and hold Esc + Refresh + Power to enter Recovery Mode.
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At the “OS verification is OFF” screen, press Ctrl + D.
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Confirm to enable Developer Mode. The Chromebook will erase all local data and reboot into Developer Mode.