Troubleshooting - In-store: No internet connection

1. Open the Display app and disarm it by tapping 5 times in the bottom right corner and entering the security pin
   
2. Open Settings and choose WiFi
3. Verify that you turned on the connection to the WiFi network
4. Verify that you are connected to a network and make sure the SSID name and password are correct
5. If you do not see any networks
6. Verify that the time on your smartphone is synchronized with the network time. 
7. Open the browser and check if there is an internet connection
8. If none of the above works, restart the device and when it boots check the network connection again.
   
   

**As a last resort, factory data reset the device and set it up again

 

See Risk of using SmartCircle without an internet connection for more information on why it is important to fix this.