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In-Store Manuals
Step-by-step instructions on how to install, maintain and remove the SmartCircle app in your stores
Display (Android)
- User Guide - How to install Display with a QR (Android)
- User Guide - SmartCircle Basic installation (Android)
- User Guide - Enroll an Android device to a fixture and position
- User Guide - How to disarm (unlock, deactivate) the SmartCircle Display app
- User Guide - How to unassign (remove) the SmartCircle Display app
- User Guide - How to move/change the device to a new position
- User Guide - Android Factory reset
- User Guide - Choosing SKU (EAN / UPC)
- User Guide - What does the Display main Screen show
- User Guide - How to turn off/deactivate an alarm
- In-store: Unable to initialize the camera
- In-store: Troubleshoot QR code scanning problems
- In store: Display app fails to install during QR provisioning
- How to activate/deactivate - device administrator
- Features - Display (Android) general list of features
- How to remove app shortcuts
Presenter (iOS)
- User Guide - How to install SmartCircle Presenter (iOS)
- User Guide - Enroll an iOS device to a fixture and position
- Uninstalling SmartCircle Presenter
- Presenter screens
- Exiting Presenter media for iOS device access
- Keep Presenter in the foreground
- Remove Presenter from the foreground
- Features - Presenter app for iOS devices
Retail Modes
- How to remove Samsung Retail Mode
- How to remove Xiaomi demo mode
- How to remove Asus Zenfone demo mode
- How to remove Sony retail mode
- How to remove LG retail mode
- How to remove Motorola retail mode
- How to remove TCL Demo Mode
- How disable Demo Mode on NOKIA G10
- How to remove Huawei retail mode
- How to remove Alcatel Retail Mode using a PC
- How to remove iOS retail mode
- SmartCircle alongside OPPO demo mode
- How to exit OnePlus Demo Mode and factory reset the device
- How to disable Honor Retail Mode
Workarounds
- Protect settings feature does not work on LG devices
- Workaround - Samsung battery optimization
- Xiaomi workaround - Display app gets killed out of working hours
- Xiaomi workaround - Locking the Display app from the recent apps button
- Huawei workarounds - Display app gets killed
- Motorola workaround - Display app gets killed out of working hours
- Nokia workaround - Display app gets killed out of working hours
- Workaround - Sony “STAMINA mode”
- Oppo workaround - Display app gets killed out of working hours
- Xiaomi workaround - Disable MIUI 12 optimization
- Workaround - Fixing Apple devices disconnectivity on iOS 16.1
- Xiaomi Workaround - Camera is not loading on some devices
- Workaround - VIVO
- Workaround: Problem enabling Accessibility Services on Display app after install
- Honor - Display app gets killed
- How to remove RDX on a Windows PC
- How to switch out of S-Mode on Windows PC
- Installing Microsoft Copilot on a PC running SmartCircle
- Understanding “iPhone Not Available” and How to Prevent It
RemoteDS
- How to install SmartCircle Remote DS via sideloading or Google Play store
- How to enroll a device with Remote DS app
- Assign target devices to Remote DS
- Remote DS - Home screen
- Exit the SmartCircle Remote DS app
- Unassign Remote DS
- Uninstalling SmartCircle Remote DS
- Ideal Specs for a Remote DS player
- SmartCircle Play360 - Installation Guide
- In-store: RemoteDS app does not start as a launcher
- Features - Remote DS app for Android TV boxes and Android TVs
Troubleshooting
- In-store: Black screen on devices
- Sidebar appears during campaigns
- How to Install an APK on an Android TV
- Recommended settings for router and WiFi network
- Choose the best channel for your WiFi
- Screen brightness on phone is very low
- Workaround - TECNO Screen Brightness issues
- Troubleshooting webview issue - white or black screen, slow responce or missing videos
- Campaigns do not display on the external screen of Samsung Z Flip 5 and Z Flip 6
- In store: The device displays the wrong price
- Honor gestures not working
- Device is locked by factory reset protection
- How to enable restricted permissions on Android 14 and higher
- Black line at the bottom of the screen cuts off part of the template
- Troubleshooting - In-store: No internet connection
- Realme - Troubleshooting steps to stop killing background apps
SmartCircle Display for Windows
- Workaround for Windows laptop error: “The App You’re Trying to Install Isn’t a Microsoft-Verified App”
- User Guide - How to install SmartCircle Display in Windows laptop
- How to Install Display app on Windows laptop 11 Without a Microsoft Account
- User Guide - How to uninstall SmartCircle Display on Windows laptops
- Windows app features